Customer Service Advisor
About the Role
We are currently looking for an experienced Customer Service Advisor to join our team. You will be responsible for communicating and implementing our values across all points of the Customer Journey. You will be passionate about the customer experience and will inspire and engage your in-store team.
Your key responsibilities will include:
Oversee all elements of the customer journey and consistently improve the quality of the whole store experience
Ensure the appropriate staff are in the ‘right place at the right time’ during trading hours to ensure customers receive the best service
Provide expertise for difficult, complex or sensitive customer issues
Monitor stock processes to pro-actively protect profitability
Responsible for all promotion activity and ensure this is conducted legally and commercially
Work with the Store Manager to review the store and team performance, supporting team development and succession planning
Conduct and manage weekly floor walks with Sales Managers and agree actions
Responsible for all communication to senior and junior management and colleagues from key service drivers to store operational changes
Responsible for all in store recruitment and retention of staff through coaching and development to support the company expectations
Responsible for the store in the absence of a Store Manager
Come talking with us
It's hard work, but massively rewarding. You'll feel challenged every day and no two days are the same.
Do you have a question?
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Semmy Boyearts
Recruiter Burboh
About us
Our company has a friendly, relaxed atmosphere with no specific dress code. Hours are flexible within reason, and you’ll have the opportunity to work from home when you need to.
Our offices are based on the outskirts of Kidderminster and easily commutable from Birmingham, Worcester, Wolverhampton, Stourbridge and the surrounding area… and we have loads of parking space too!
Our business has consistently grown, we are already ahead of plan for this year and it’s set to continue. That’s why we are expanding our team, to work on exciting new projects and delight our customers. Our development team is the cornerstone of this success and were delighted to win the OnRec Award for Technology Innovation 2020.
31% General tasks
You will do some administrative jobs
63% Customer interaction
Talking with customers and advising them on the selections and choices the can make in the shop
14% Managing personnel
You will spend some time managing the personnel in absence of the management
About you
Our Customer Service Advisors come from a range of retail and customer service backgrounds meaning we welcome applications from all candidates with retail or customer service management experience. Successful candidates will have a proven record of delivering results through coaching and using their leadership skills plus high standards of customer engagement and service.
“Communication is key to the success of our business; our Customer Service Advisors are fantastic communicators who are able to converse with staff and customers at all levels. Not only are they passionate about developing themselves and their teams, they also have an unrivalled knowledge of the retail and customer service sector. ”
John, Managing Director
To be considered for this role, you will need to demonstrate these skills and prove to us that you’ve got what it takes to be a success with us.
Customer Service Advisor
Customer manager
Regional director
Impression
The Job Application Process
If you come to apply with us, there are a number of steps we will go through together. Curious about what to expect? View the entire trajectory, from responding to job vacancies to signing your contract.
General information
- Publication date: 07-02-2023
- Closing date: 01-04-2023
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